Our Privacy Notice

We may process data:

• about your use of our website and services (usage data)
• about your use of our services (service data)
• about your client account including your name and email address (account data)
• provided by you asking us to send you specific email information or newsletters (notification data)
• provided by you for communicating with you (correspondence data)
• provided by you to obtain goods and/or services from us (enquiry data and (transaction data)
• provided by you for publication on our website (publication data)
• provided by another data supplier about you, for communicating with you about our services (marketing data)

This is how your personal information is created, and how we use it:

• Usage data – the source of our usage data is Google Analytics. We use it to administer our website and business
• Service data – is created by using our services. We use it to supply you services purchased through our website
• Account data – is created by using and maintaining your account. We use it to provide our services, communicate with you, ensure our business security and maintain our database back-ups
• Correspondence data – is created through our record-keeping and communications with you. We use it to send you non-marketing commercial communications and keep our records
• Enquiry data – is created by our website contact forms and information you have submitted to us. We use it to offer, market and sell relevant goods and/or services to you.
• Transaction data – is created by processing and keeping proper records of our transactions with you. We use it to supply goods and services to you, send statements, invoices and payment reminders to you
• Publication data – is created from submissions made to our website and services. We use it to operate and publish material through our website and services
• Notification data – is created by our website contact forms and information you have submitted to us. We use it to send you email notifications or newsletters that you have specifically requested.

This data may include:

• your IP address
• geographical location
• browser type and version
• operating system
• referral source
• length of visit
• page views
• website navigation paths
• as well as information about the timing, frequency and pattern of your service use.

This data may include:

• your name
• contact details
• email address.

This data may include:

• your name
• bank account details
• purchase information.

We use your personal data for processing based on the following legal bases:

Contract Obligations
This means that in order to establish and determine the basis of the provision of the services it is necessary to collect personal data. We keep and use the following data on that basis:

• Account data
• Service data

Your consent
This means you have given your permission for us to use your data for the purpose of using Non-necessary Cookies. We keep and use the following data on that basis:

• Usage data
• Enquiry data
• Publication data
• Notification data
• Correspondence data

We also legitimately keep and use the following data because you have previously given your permission to a data provider:

• Marketing data

Legal Obligations and Public Interest
We may keep and use any of your personal data identified in this policy for the following purposes:

• to establish, exercise, or defend legal claims, whether in court proceedings or in an out-of-court procedure, so we can protect and assert our legal rights, your legal rights and the legal rights of others
• in the interests of public safety.

Please do not supply any other person’s personal data to us, unless we request you to do so.

Our Company
We may share your personal data with any part of our company, providing the purpose for sharing your data is reasonable, necessary, and within the legal limits of this policy.

Our Suppliers
Providing the purpose for sharing your data is reasonable, and necessary, we may share your personal data with our current suppliers, software providers, or subcontractors (shown below), so we can enter into and/or deliver the contract between you and us:

• Google
• WordPress

We may transfer your personal data outside of the United Kingdom (UK) to enter into and/or deliver our contract to you, as follows:

Hosting facilities
Some of our suppliers and providers operate services hosted in the United States (US) including:

• marketing software associated with the delivery of our website
• software providers
• data storage providers.

The US has implemented Privacy Shields and the Information Commissioner’s Office has ruled this to be adequate with respect to the data protection laws of these countries and therefore data transfer is permitted.

Worldwide publication
Personal data submitted for publication through our website or services may be available, via the internet, around the world. You acknowledge we cannot prevent the use (or misuse) of this type of personal data by others.

We will not keep personal data for longer than necessary.

How long do we retain data
We will keep your personal data as follows:

• all personal data will be retained for a minimum of 6 years after data acquisition
• and for a maximum of 7 years following conclusion of any contract between you and us.

We may keep your personal data when we are required to comply with a legal obligation which we are subject to.

CVG Solutions takes precautions including administrative, technical and physical measures to safeguard your personal information against loss, theft and misuse, as we ll as against unauthorised access, modification, disclosure, alteration, and destruction. We protect electronic data using a variety of security measures including:

• password access
• data back-up
• encryption
• placing confidentiality requirements on employees and service providers, and providing training to ensure that your personal data is handled correctly
• destroying personal information if it no longer needed for the purposes it was collected.

You have the right:

• to confirmation about whether we process your personal data or not
• if we do process your personal data, to have access to your data, and certain other information, including the purposes of the processing, the categories of personal data concerned and the recipients of your personal data,

providing you supply us with two forms of authenticated identification, and the rights and freedoms of others are not affected, we will supply you a copy of your personal data.

You have the right:

• to have any inaccurate personal data about you rectified
• taking into account the purposes of processing, to have any incomplete personal data about you completed
• while your data is in the process of being rectified any processes will be restricted.

In some circumstances, you have the right:

• to the erasure of your personal data without undue delay.

Those circumstances include:

• personal data records are no longer necessary in relation to the purposes for which they were collected or processed
• you withdraw consent to consent-based processing
• you object to the processing under certain rules of applicable data protection law
• the processing is for direct marketing purposes
• your personal data has been unlawfully processed.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary:

• for exercising the right of freedom of expression and information
• for compliance with a legal obligation
• for the establishment, exercise or defence of legal claims.

In some circumstances, you have the right:

• to restrict the processing of your personal data.

Those circumstances include:

• personal data records are no longer necessary in relation to the purposes for which they were collected or processed
• processing is unlawful but you oppose erasure
• we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and,
• you have objected to processing, pending the verification of that objection.

Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it:

• with your consent
• for the establishment, exercise or defence of legal claims
• for the protection of the rights of another natural or legal person; or for reasons of important public interest.

You have the right to object to us processing your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will stop processing your personal data for this purpose.

To the extent that the legal basis for our processing of your personal data is:

• consent; or
• processing is necessary for the delivery of, or entry into, a contract to which you are party and is carried out by automated means,

you have the right to receive your personal data from us in a structured, commonly used and machine-readable format.

However, this right does not apply where it would adversely affect the rights and freedoms of others.

If you have requested CVG Solutions to contact you regarding business alerts, regulatory updates, or future conferences, you may withdraw your consent to be contacted at any time. You can tell us you longer wish to be contacted by clicking the button below:

You can contact us to exercise any of your data rights as follows:

• Email: unsubscribe@cvgsolutions.co.uk
• Call: 01775 660506
• Write to us at our office address:
  CVG Solutions, Rose Villa, Tydd Road, West Pinchbeck, Spalding PE11 3PZ

We have appointed a Data Protection Officer (DPO) to oversee compliance with this Privacy Notice. If you have questions about this Privacy Notice or how we handle your personal data, please contact:

• Email: info@cvgsolutions.co.uk
• Call: 01775 660506
• Write to us at our office address:
  Data Protection Officer, CVG Solutions, Rose Villa, Tydd Road, West Pinchbeck, Spalding PE11 3PZ

You also have the right to contact the Information Commissioner’s Office (ICO) and file a complaint. The Information Commissioner’s Office will then investigate your complaint accordingly. You can see more information at the ICO website: ICO – Your Concerns

We may update this Privacy Notice from time to time to keep it up-to-date with legal requirements and the way we do business. This Privacy Notice was last reviewed and updated in February 2020.

Please regularly check this website page for the latest version of this Privacy Notice.

Our website may include links to, and details of, third party websites. We are not responsible for the privacy policies and practices of third parties.

Our website uses cookies to improve your user experience. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
The names of the cookies that we use on our website to monitor its performance and user-experience, are:
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